If your cable and/or high speed internet service is serviced by Louisville, Kentucky-based Insight Communications (aka InsightBB or Insight BB) look over your monthly statements with a magnifying glass. Chances are good that you are being billed for services that you do not use and that you have not requested.
I recently noticed that I was being billed each and every month for HBO the Works, which I did not even have access to on my television. I called the customer service department and requested that they refund the charges, back to when they began, as I did not have HBO channels available, nor did I request them.
I was told by the “friendly” customer service representative that as the customer, it is MY job to review my invoices in detail and see if there is an error. If any errors are not caught and brought immediately yo their attention (before the next billing cycle) they are not responsible for the billing error, nor will they refund the billing error.
Again, if your cable and/or high speed internet service is serviced by Insight Communications review your invoice thoroughly for any inaccuracies or you too might find yourself waiting for hours on hold with one of Insight’s “friendly” customer service representatives.
August 30th, 2010 at 5:33 pm
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